URL: https://democracy.e-lindsey.gov.uk/ieDecisionDetails.aspx?ID=779

Decision Maker: Executive Board

Outcome:

Is Key Decision?: No

Is Callable In?: Yes

Purpose:

Content: That the draft Customer Feedback Policy at Appendix 1 to the report be approved.   That the Monitoring Officer be authorised to make amendments to the Policy to ensure it remains up to date and to reflect Complaint Handling Code guidance and recommendations issued by the Ombudsman.

Date of Decision: December 16, 2024