URL: https://modgov.sefton.gov.uk/ieDecisionDetails.aspx?ID=11748

Decision Maker: Cabinet Member - Corporate Services

Outcome:

Is Key Decision?: No

Is Callable In?: Yes

Purpose: This report sets out the background to the Council’s current Customer eXperience Platform (CXP) solution and requests permission to extend the contract with the current supplier Granicus for 2 further 12-month periods as per the agreed extension options held within the contract.

Content: This report sets out the background to the Council’s current Customer eXperience Platform (CXP) solution and requests permission to extend the contract with the current supplier Granicus for 2 further 12-month periods as per the agreed extension options held within the contract. Decision(s):   (1) the background to the Council’s current Customer eXperience Platform (CXP) solution be noted; and   (2) the activation of the 2 x 12-month extensions to the current contract with Granicus be approved     Reason(s) for the Decision(s):   Sefton Council has a contractual agreement with Granicus for the provision of govService, which is a digital Customer eXperience Platform (CXP)   Sefton Council uses this solution to deliver digital services to citizens and businesses, as well as internal users. These services include e-forms, application and reporting services with built-in workflow & tracking.   Sefton Council awarded the contract to Granicus following a procurement exercise via an OJEU-compliant Restricted Tender exercise.   The main 5-year contract term is due to end on 31 March 2025.   Alternative Options Considered and Rejected:   Commence a new procurement exercise for a CXP solution   The option to commence a new procurement exercise for a CXP solution at this time has been considered and rejected for the following reasons:   The current contract includes the option to extend the existing contract/solution for up to 2 years   The Council considers govService a “once in a generation” solution, as the time, cost and effort involved in the potential change of system is considerable  

Date of Decision: December 23, 2024