URL: https://democracy.newcastle.gov.uk/ieDecisionDetails.aspx?ID=13829

Decision Maker: Cabinet Member for Resources and Performance - Councillor Paul Frew

Outcome:

Is Key Decision?: Yes

Is Callable In?: Yes

Purpose: Procurement of external specialist technical support to work with the Council to improve end to end customer journeys, accessing services online, by phone and in person. Analysing and improving processes, technology and systems to provide a modern, easy, and consistent customer contact model.

Content: The recommendations were agreed as outlined in the attached report.

Date of Decision: January 21, 2025