Decision
Analysis
outcome: Cabinet has approved both appendices and provided a response to the Annual Complaints Report for 2024/25 as part of the Council's submission to the Housing Ombudsman.
summary: The decision involves noting the Annual Complaints Report for 2024/25 and the Complaints Code of Conduct: Self-Assessment Form related to the Housing Service.
topline: The Cabinet has decided to approve the Annual Complaints Report for 2024/25 and the Complaints Code of Conduct: Self-Assessment Form for the Housing Service.
reason_contentious: This issue is not particularly contentious as it mainly involves internal processes and compliance with the Housing Ombudsman's requirements.
affected_stakeholders: ["Cabinet members", "Housing Service staff", "Housing Ombudsman"]
contentiousness_score: 2
political_party_relevance: There are no mentions or implications of political parties or political influence on the decision.
URL: https://scambs.moderngov.co.uk/ieDecisionDetails.aspx?ID=12777
Decision Maker: Cabinet
Outcome:
Is Key Decision?: No
Is Callable In?: Yes
Purpose: For Cabinet to note the Annual Complaints Report for 2024/25 at Appendix A and the Complaints Code of Conduct: Self-Assessment Form at Appendix B. These documents relate to the Housing Service and form part of the submission requirements by the Housing Ombudsman.
Content: For Cabinet to note the Annual Complaints Report for 2024/25 at Appendix A and the Complaints Code of Conduct: Self-Assessment Form at Appendix B. These documents relate to the Housing Service and form part of the submission requirements by the Housing Ombudsman. Cabinet has approved both appendices and provided a response to the Annual Complaints Report for 2024/25 at Appendix A, as part of the Council’s submission to the Housing Ombudsman.
Date of Decision: June 24, 2025