Decision
Analysis
outcome: The summary of complaints over the specified period was noted.
summary: The review of complaints received under the Council's complaints procedure between October 2024 and March 2025 is at stake in the decision.
topline: The Cabinet has decided to note the summary of complaints received between October 2024 and March 2025.
reason_contentious: This issue is not particularly contentious as it is a routine review of complaints handling performance.
affected_stakeholders: ["Council", "Complainants"]
contentiousness_score: 2
political_party_relevance: There are no mentions or implications of political parties or political influence on the decision.
URL: https://democracy.tunbridgewells.gov.uk/ieDecisionDetails.aspx?ID=3030
Decision Maker: Cabinet
Outcome:
Is Key Decision?: No
Is Callable In?: Yes
Purpose: A review of the complaints received under the Council’s complaints procedure between 1 October 2024 and 31 March 2025.
Content: A review of the complaints received under the Council’s complaints procedure between 1 October 2024 and 31 March 2025. RESOLVED – That the summary of complaints over period two 2024/25 (1 October 2024 to 31 March 2025) be noted. REASON FOR DECISION: To enable Cabinet to understand the Council’s current performance in relation to complaints handling.
Date of Decision: June 26, 2025