Decision

The Cabinet has decided to consider recommendations to improve customer feedback performance within Shropshire Council

Analysis

outcome: To consider recommendations and actions in the Annual Customer Feedback Report

summary: Improving customer feedback performance within Shropshire Council

topline: The Cabinet has decided to consider recommendations to improve customer feedback performance within Shropshire Council

reason_contentious: Not contentious as it focuses on improving customer service

affected_stakeholders: ["Shropshire Council", "Local residents/customers"]

contentiousness_score: 0

political_party_relevance: No mention of political parties or influence

URL: https://shropshire.gov.uk/committee-services/ieDecisionDetails.aspx?ID=1778

Decision Maker: Cabinet

Outcome:

Is Key Decision?: No

Is Callable In?: Yes

Purpose:

Content: RESOLVED:   3.1  to consider the recommendations and actions in the Annual Customer Feedback Report (pages 30 and 31) to support and improve customer feedback performance within Shropshire Council. 3.2  to note that a paper on the adoption of the Local Government and Social Care Ombudsman’s Complaint Handling Code will be prepared for a future Cabinet Meeting (September 2025).    

Date of Decision: July 9, 2025