Decision
Analysis
outcome: Recommendations approved, including deleting a role, amending job titles, and removing a position from the establishment
summary: The restructuring of customer service roles within the council
topline: The Chief Executive has decided to restructure customer service roles within the council
reason_contentious: This issue may be contentious as it involves changes to roles and responsibilities within the council, potentially affecting staff members
affected_stakeholders: ["Council staff members", "Customers of council services"]
contentiousness_score: 6
political_party_relevance: No mention of political parties or political influence on the decision
URL: https://democracy.melton.gov.uk/ieDecisionDetails.aspx?ID=3576
Decision Maker: Chief Executive
Outcome: Recommendations Approved
Is Key Decision?: No
Is Callable In?: No
Purpose:
Content: 1. To delete the role of Customer Services Team Lead. 2. To amend and re-evaluate the role of Senior Customer Liaison Officer To create the role of Strategic Lead, Connecting Communities. 3. To amend the job title of Strategic Lead, Connecting and Enabling Communities to Strategic Lead, Enabling Communities. 4. To delete a 0.2 Customer Liaison Role from the establishment.
Date of Decision: July 23, 2025