URL: https://democracy.adur-worthing.gov.uk/ieDecisionDetails.aspx?ID=1256

Decision Maker: Interim Head of Technology & Design

Outcome:

Is Key Decision?: No

Is Callable In?: Yes

Purpose:

Content: To secure a contract for a period of 5 years with West Pier Telecom Ltd for the hosting and support of our Avaya telephony system. Contract Background: Our current 3-year contract with West Pier Telecoms Ltd is approaching its expiration in September 2025.    Strategic Importance: Undertaking a new contract with West Pier Telecom Ltd ensures continuity of service and software, minimising disruption to the organisation and reduces resource requirements.    Financial Implications: The contract offered delivers significant revenue cost savings; 10% reduction  on the current contract.    The system is essential as it manages the incoming and outgoing calls for the Councils, including the integration of the Contact Centre and Crematorium agent system. Other products are higher costs and involve the migration to new servers and re-integration of the contact centre agent software. Both these tasks come within high financial and resource overheads.

Date of Decision: August 14, 2025