Decision
Analysis
outcome: The Cabinet noted the report and recommended the Overview & Scrutiny Committee to review it, with any recommendations to be considered by the Executive Members and decisions made through an Executive Member Decision Notice. They also delegated responsibility to the Executive Director to make updates to the Complaints Policy.
summary: The decision involves reviewing a report and making updates to the Council's Complaints Policy.
topline: The Cabinet has decided to review a report and make updates to the Council's Complaints Policy.
reason_contentious: This issue is not particularly contentious as it involves internal policy updates.
affected_stakeholders: ["Overview & Scrutiny Committee", "Executive Members", "Executive Director"]
contentiousness_score: 2
political_party_relevance: There are no mentions or implications of political parties or political influence on the decision.
URL: https://democracy.welhat.gov.uk/ieDecisionDetails.aspx?ID=1162
Decision Maker: Cabinet
Outcome:
Is Key Decision?: No
Is Callable In?: No
Purpose:
Content: Decision taken Cabinet: a) noted the contents of the report and recommended Overview & Scrutiny Committee (OSC) to review and note the contents of the report, with any recommendations from OSC to be considered by the Executive Member for Leisure, Community & Cultural Services and the Executive Member for Housing in conjunction with the Executive Director (Finance & Transformation) and decisions made through an Executive Member Decision Notice, as appropriate. b) agreed to delegate responsibility to the Executive Director (Finance & Transformation) to make updates to the Council’s Complaints Policy, associated processes and Complaint Handling Code self-assessment following feedback received from the Housing Ombudsman on last years’ self-assessment, in conjunction with the Executive Member for Leisure, Community & Cultural Services and the Executive Member for Housing.
Date of Decision: September 2, 2025