URL: https://democracy.darlington.gov.uk/ieDecisionDetails.aspx?ID=1915

Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Purpose:

Content: The Cabinet Member with the Resources Portfolio  introduced the report (previously circulating) of the Executive Director of Resources and Governance providing Cabinet with the 2024/25 Complaints, Compliments and Comments Annual Reports for Adult Social Care, Children’s Social Care, Corporate, Housing and Public Health (all also previously circulated).   The submitted report stated that in 2024/25 a total number of 747 complaints had been received, an increase from 746 in 2023/24, 219 compliments had been received, an decrease from 231 in 2023/24; and 45 comments had been received, a decrease from 77 in 2023/24.   RESOLVED - It is recommended that :-   a)      That Cabinet notes the content of the attached reports. b)      That Cabinet endorses the further recommendations made in the Corporate, Children’s and Housing Complaints, Compliments and Comments Annual Reports.   REASONS - The recommendations are supported by the following reasons:- a.      To make Cabinet aware of the number and nature of the complaints, compliments and comments received by the Council and the resulting organisational learning. b.      To ensure the Council is: b)      Complying with the Children Act 1989 Representation Procedure (England) Regulations 2006; (ii) Complying with the Housing Ombudsman’s Complaint Handling Code; (iii) Complying with the Local Government and Social Care Ombudsman’s Complaint Handling Code; (iv) Complying with the Council’s Complaints, Compliments and Comments Procedures; and (v) To improve satisfaction with complaints handling

Date of Decision: September 9, 2025