URL: https://tameside.moderngov.co.uk/ieDecisionDetails.aspx?ID=2758

Decision Maker: Chief Executive of the Greater Manchester Pension Fund

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Purpose: With the switch from ‘Member Self Service’ to ‘Engage’, various components of GMPF’s online presence will undergo major changes. Refreshing the website now would help ensure consistency throughout, and ensure it is accessible and user friendly. A user experience audit was undertaken by an independent third party, to evaluate the GMPF website’s overall performance and usability.  The review is intended to ensure that the website aligns with modern standards and supports the enhanced capabilities of the new content management platform.  The audit findings were presented to officers highlighting several areas requiring improvement. Issues were identified in the website’s navigation structure, which was found to be unintuitive and potentially confusing for users.  Website speed and responsiveness were also noted as problematic, with the moving images on the home page cited as a significant factor. In addition, accessibility shortcomings were highlighted, suggesting that the site may not be fully inclusive for all user groups.  A review and redesign will fix these issues. 

Content:

Date of Decision: September 30, 2025