URL: https://democracy.southend.gov.uk/ieDecisionDetails.aspx?ID=1542

Decision Maker: Leader – Cabinet Member for Infrastructure and Corporate Strategy

Outcome:

Is Key Decision?: Yes

Is Callable In?: Yes

Purpose: To approve the annual contract renewal with Jadu, the cumulative spend with the current provider is more than £500,000.    

Content: To approve the annual contract renewal with Jadu, the cumulative spend with the current provider is more than £500,000.     That it be agreed that the Cabinet Member for Infrastructure and Corporate Strategy:   1.       Approves the extension of the contract for Provision of a Content and Case Management System for My Southend (myaccount) and SCC/Livewell Websites for a period of 12-months with the incumbent provider, from 6 April 2026 to 5 April 2027.     My Southend (myaccount) and SCC/Livewell Websites are built on the Jadu web platform, which was procured in 2023, using a three-year +1 optional year contract which runs to end April 2027.   The MySouthend site is a critical digital entry point for services to residents, businesses, officers, and Councillors for the foreseeable future, enabling streamlined access to council services and case management.   Jadu are a reliable, competent partner who provide a stable platform that is compliant to industry accessibility standards.   As part of the wider ongoing MySouthend program, Jadu actively engage with SCC ICT and are meeting expected performance standards expected.   The cumulative contract value exceeds £500,000; therefore, this decision is a key decision.   Provision of MySouthend directly supports the council’s strategic priorities, as set out in the Corporate Plan 2024-2028, particularly the focus on a transformative, responsive council. It is also fully aligned with the council’s Digital Strategy 2023–2026, which sets out a vision for a digital-first, cloud-enabled, and data-driven organisation.    

Date of Decision: January 27, 2026