URL: https://democracy.northtyneside.gov.uk/ieDecisionDetails.aspx?ID=480

Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: Yes

Purpose: For Cabinet to note and approve the 2025-29 Engagement Strategy.

Content: For Cabinet to note and approve the 2025-29 Engagement Strategy. Cabinet received a report introducing the Resident Engagement Strategy 2026-2029 setting out the Authority's approach to listening and working alongside residents to shape its services and priorities. Cabinet was advised that the strategy supports the ambitions of the Council Plan and meets national standards for consultation and engagement.   Cabinet was informed that the vision is for residents to be informed, included and empowered through open and meaningful engagement. There is a commitment to act on resident feedback to improve services and strengthen trust.   Cabinet was advised that the strategy expands opportunities for residents to get involved, links engagement to decision-making, and sets clear standards for high-quality engagement across all service areas.   Cabinet was informed that recent consultation with residents and colleagues had shaped the strategy, ensuring it reflected to the needs and aspirations of communities. Cabinet was advised that progress would be tracked and reported annually and feedback would directly influence services.   Cabinet RESOLVED to:   1.     Approve the Resident Engagement Strategy 2026-2029; and   2.     Note that the Authority will produce and publish an annual Resident Engagement Report.   Reasons for the DECISION:   The Strategy is shaped by extensive experience and best practise, is guided by national legislation, and has been developed in consultation with residents to ensure it reflects their needs and aspirations.   It aligns with the principles in the Council Plan 2025/2029 supporting early engagement, empowering residents to help shape services, and tailoring approaches to deliver the best possible outcomes for all communities.   The Strategy is fully aligned with the Authority’s Customer Promise, ensuring that the Authority listens, understands, and acts on residents’ views, provide clear and open communication, and use feedback to shape and improve the services that matter most to communities.

Date of Decision: January 12, 2026