URL: https://democracy.n-kesteven.gov.uk/ieDecisionDetails.aspx?ID=9783

Decision Maker: Executive Board

Outcome:

Is Key Decision?: No

Is Callable In?: Yes

Purpose: A review of complaints performance, Ombudsman compliance and lessons learned for quarter 3 of 2025/26

Content: Resolved:   1.  That the report, appendix and findings be noted for information and assurance.   2.  To support the new themes identified and that these are monitored and explored further in quarter 4.

Date of Decision: February 3, 2026