URL: https://democracy.chorley.gov.uk/ieDecisionDetails.aspx?ID=15120

Decision Maker: Executive Cabinet

Outcome:

Is Key Decision?: No

Is Callable In?: Yes

Purpose:

Content: 1.      To approve implementation of the proposed new Customer Access Charter from 1 April 2026. 2.      To approve the phased ‘switch off’ of the generic customer services inbox.

Date of Decision: March 19, 2026