URL: https://rds.eppingforestdc.gov.uk/ieDecisionDetails.aspx?ID=4443

Decision Maker: Finance & Economic Development Portfolio Holder

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Purpose: Granicus provides the Council’s primary online forms via a CRM platform, enabling residents to submit service requests and applications via the EFDC website. Integrates directly with the Terra Verde Services (TVS) Whitespace system, supporting operational service delivery.

Content: Granicus provides the Council’s primary online forms via a CRM platform, enabling residents to submit service requests and applications via the EFDC website. Integrates directly with the Terra Verde Services (TVS) Whitespace system, supporting operational service delivery. To approve the renewal of the Granicus Forms for a period of three years (2026–2029), with an option to extend for a further one year, at a total cost of £272,310.00, funded from existing ICT revenue budgets.

Date of Decision: March 31, 2026