URL: https://committees.oldham.gov.uk/ieDecisionDetails.aspx?ID=5674

Decision Maker: Executive Director of Resources

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Purpose: This report seeks approval to implement a revised Customer Operations structure aligned to the new Customer Empowerment Framework, designed to strengthen frontline capacity, improve outcomes for residents, and provide a sustainable approach to managing demand.

Content:

Date of Decision: March 31, 2026