Decision

The Executive Director of Resources has decided to approve recommendations put forward by the council.

Analysis

outcome: The recommendations were approved.

summary: The council has made a decision regarding recommendations put forward by the Executive Director of Resources.

topline: The Executive Director of Resources has decided to approve recommendations put forward by the council.

reason_contentious: This issue may be contentious as it involves financial resources and budget allocations, which can impact various stakeholders.

affected_stakeholders: ["Executive Director of Resources", "Council members", "Local residents", "Service users"]

contentiousness_score: 6

political_party_relevance: There may be implications of political influence on the decision, as budget allocations can be a politically sensitive issue.

URL: https://committees.oldham.gov.uk/ieDecisionDetails.aspx?ID=5674

Decision Maker: Executive Director of Resources

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Purpose: This report seeks approval to implement a revised Customer Operations structure aligned to the new Customer Empowerment Framework, designed to strengthen frontline capacity, improve outcomes for residents, and provide a sustainable approach to managing demand.

Content:

Date of Decision: March 31, 2026