Decision
Analysis
outcome: Recommendations Approved
summary: The decision involves amending the formal response timescale for complaints from 15 working days to 10 working days.
topline: The council has decided to amend the formal response timescale for complaints to be answered within 10 working days instead of 15 working days.
reason_contentious: This issue may be contentious as it involves changing a policy that affects how complaints are handled, which could impact stakeholders' satisfaction with the council's services.
affected_stakeholders: ["Council officers", "Complainants", "Local residents"]
contentiousness_score: 6
political_party_relevance: There are no mentions or implications of political parties or political influence on the decision.
URL: https://democracy.ne-derbyshire.gov.uk/ieDecisionDetails.aspx?ID=1299
Decision Maker:
Outcome: Recommendations Approved
Is Key Decision?: No
Is Callable In?: No
Purpose:
Content: RESOLVED – 1. That the review of the Corporate Comments Compliments and Complaints Policy be noted. 2. That the formal response timescale for complaints be amended so that complaints are answered within 10 working days instead of the current 15 working days. This was not a Key Decision and so can be implemented with immediate effect by officers.
Date of Decision: April 16, 2026