URL: https://democracy.sholland.gov.uk/ieDecisionDetails.aspx?ID=1341

Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Purpose: To note the analysis of the access to the Housing Landlord Service across key protected characteristics.

Content: To note the analysis of the access to the Housing Landlord Service across key protected characteristics. 1. That Cabinet notes the contents of this report (including action plan). The Regulator of Social Housing is clear that Councillors are responsible for ensuring that the Council, in its role as a registered provider, is meeting the regulatory standards set. Performance data assists Councillors in scrutinising the service Do nothing – this option is not considered. Ignoring these findings may lead to ongoing unequal service access, noncompliance with RSH Consumer Standards, and persistent disparities in tenant outcomes. None

Date of Decision: April 28, 2026