Decision
Analysis
outcome: The extension of the contract for twelve months from October 20, 2026, was approved, with authority delegated to approve a second twelve-month extension period from October 20, 2027.
summary: The decision involves extending the support and maintenance contract for the Civica PLC EDRMS software for twelve months.
topline: The Cabinet Member for Technology, Learning and Customer Services has decided to extend the support and maintenance contract for the Civica PLC EDRMS software for twelve months.
reason_contentious: This issue may be contentious as it involves a significant software contract for the council, which could impact operations and future decisions.
affected_stakeholders: ["Southend-on-Sea City Council", "Civica PLC", "New South East Essex Council"]
contentiousness_score: 6
political_party_relevance: There are no mentions or implications of political parties or political influence on the decision.
URL: https://democracy.southend.gov.uk/ieDecisionDetails.aspx?ID=1567
Decision Maker: Cabinet Member for Technology, Learning and Customer Services
Outcome:
Is Key Decision?: Yes
Is Callable In?: Yes
Purpose: Southend City Council currently has a contract with Civica PLC to provide a corporate Electronic Document & Records Management System (EDRMS). The current contract term began on the 20th October 2021 and expires on the 19th October 2026. Within the terms of the contract there is the option to extend for two further years (1 year + 1 year). The recommendation is to extend for the full two available years of the contract.
Content: The Cabinet Member for Technology Learning and Customer Services agrees to:- 1. Approve the extension of the Civica PLC EDRMS support and maintenance contract for twelve months from the 20th October 2026. 2. Delegate authority to the Executive Director for Strategy and Change to approve the second twelve-month extension period, available from the 20th October 2027. Civica EDRMS is Southend-on-Sea City Council’s corporate electronic records software and has been in place since 1st January 2010. The current iteration of the support and maintenance agreement has been in effect since the 20th October 2021. The option to enter into another long-term contract with Civica EDRMS was considered but not taken forward due to considerations that the new South East Essex Council will need to establish its own strategy for electronic records management and may wish to go in a different direction. Utilising the available extensions to the existing contract gives the new Authority a greater degree of flexibility when making these future decisions.
Date of Decision: July 9, 2026