Decision
Analysis
outcome: Recommendations Approved
summary: Improving the quality of call response for North Kesteven residents using the Revenues and Benefits P-Asserted-Identity service
topline: The Director of Resources has decided to improve call response quality for North Kesteven residents using the Revenues and Benefits service
reason_contentious: This issue is not particularly contentious as it focuses on improving a service for residents
affected_stakeholders: ["North Kesteven residents", "Council staff involved in the setup and refreshment of the service"]
contentiousness_score: 2
political_party_relevance: No mention or implication of political parties or political influence on the decision
URL: https://democracy.n-kesteven.gov.uk/ieDecisionDetails.aspx?ID=10952
Decision Maker: Director of Resources (s151 officer)
Outcome: Recommendations Approved
Is Key Decision?: No
Is Callable In?: No
Purpose: R&B Caller ID Presentation
Content: To give approval to: Undertake the setup and refreshment of the Revenues and Benefits P-Asserted-Identity, including work between the CoLC SIP Platform and the carrier. This will improve the quality of call response for North Kesteven residents that are using the service. 1. Up to the value of £4,400+ vat funded from the Our Council Reserve.
Date of Decision: August 7, 2026