URL: https://democracy.darlington.gov.uk/ieDecisionDetails.aspx?ID=2038

Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Purpose:

Content: The Cabinet Member with the Resources Portfolio introduced the report (previously circulated) of the Executive Director of Resources and Governance providing an update of the outcome of cases which have been determined by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) since the preparation of the previous report to Cabinet on 09 September 2025 (providing the Annual Review Letter (also previous circulated).   The submitted report set out in abbreviated form the decisions reached by the LGSCO and the HOS between 1 April 2025 and 31 March 2026 and outlined the actions taken as a result of those complaints.   RESOLVED - It is recommended that the contents of the report be noted.   REASON - The recommendations are supported by the reason that it is important that Members are aware of the outcome of complaints made to the LGSCO and the HOS in respect of the Council’s activities.  

Date of Decision: September 8, 2026