URL: https://democracy.crawley.gov.uk/ieDecisionDetails.aspx?ID=919

Decision Maker: Head of Law & Governance

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Purpose: A minor change has been made to the Corporate Complaints Policy to ensure it remains consistent with the Ombudsman Complaint Handling Code.

Content: To agree the minor change to the Corporate Complaints Policy which will be published on the council’s website.

Date of Decision: September 11, 2026