URL: https://democracy.thanet.gov.uk/ieDecisionDetails.aspx?ID=5622

Decision Maker: Cabinet

Outcome:

Is Key Decision?: No

Is Callable In?: Yes

Purpose: To provide the Cabinet with two reports that are required by regulation to be published on the Council’s website. The reports are:   ·  Tenant and Leaseholder Services Annual Report 2024/25;   ·  Annual Complaints Performance and Service Improvement Report 2024/25.

Content: To provide the Cabinet with two reports that are required by regulation to be published on the Council’s website. The reports are:   ·  Tenant and Leaseholder Services Annual Report 2024/25;   ·  Annual Complaints Performance and Service Improvement Report 2024/25. Cabinet agreed the following, to:   1.  Approve the Tenant and Leaseholder Services Annual Report 2025/26;   2.  Approve the Complaints Performance and Service Improvement Report 2025/26. The publishing of the two reports is recommended for the following reasons:   ·  The Regulator for Social Housing tells us we must provide timely and relevant information to support the effective scrutiny by tenants of their landlords’ performance and such provision must include the publication of an annual report. The annual report should include information on repairs and maintenance budgets.   ·  The Social Housing Regulation Act 2023 has strengthened the powers of the Housing Ombudsman. Housing providers must show compliance with the Housing Ombudsman's complaint handling code. One of the requirements is to publish an Annual Complaints Performance and Service Improvement Report. The option to reject or amend the proposed reports was rejected. These reports are supported by Cabinet and are a regulatory requirement.

Date of Decision: September 17, 2026