URL: https://democracy.westlancs.gov.uk/ieDecisionDetails.aspx?ID=317

Decision Maker: Council,

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Purpose:

Content: Consideration was given to the report of the Assistant Director of Corporate & Customer Services, as contained on pages 209 to 286 of the Book of Reports, which presented the annual performance data in relation to Complaints received between 1 April 2023 to 31 March 2024, the Council's continuous improvement plan for the same period, evidencing the Council's commitment to learning from complaints and the annual self-assessment against the Housing Ombudsman statutory complaint handling code.   RESOLVED: In accordance with the requirements of the Housing Ombudsman Complaint Handling Code, the performance data, continuous improvement plan and self-assessment be noted.  

Date of Decision: October 16, 2024