Decision
Analysis
outcome: The outcome of the decision was that the report was noted.
summary: The decision at stake is the noting of a report by the Executive.
topline: The Executive has decided to note a report.
reason_contentious: This issue is not contentious as it was simply a matter of noting a report.
affected_stakeholders: ["Executive council members", "Local residents"]
contentiousness_score: 0
political_party_relevance: There are no mentions or implications of political parties or political influence on the decision.
URL: https://committees.exeter.gov.uk/ieDecisionDetails.aspx?ID=2562
Decision Maker: Executive
Outcome:
Is Key Decision?: No
Is Callable In?: No
Purpose: The Digital Customer Strategy was adopted by the council in December 2023, this update to members shows the progress made to enhance customer service through digital transformation. The strategy is vital for delivering customer-focused services, emphasising the importance of a culture of excellent customer and digital service, digital equality, and efficient processes.
Content: Agreed: RESOLVED that the report was noted. Reason for Decision: As set out in the report.
Date of Decision: April 1, 2025