Decision
Analysis
outcome: The associated action plan was approved.
summary: The decision involves approving an action plan based on the Tenant Satisfaction Measures survey results to assess social housing landlords' performance.
topline: The Cabinet has decided to approve an action plan based on the Tenant Satisfaction Measures survey results to assess social housing landlords' performance.
reason_contentious: This issue is not particularly contentious as it aligns with the Council's Corporate Priority of Housing.
affected_stakeholders: ["Tenants", "Social housing landlords", "Regulator of Social Housing", "Complaints Team"]
contentiousness_score: 2
political_party_relevance: There are no mentions or implications of political parties or political influence on the decision.
URL: https://democracy.broxtowe.gov.uk/ieDecisionDetails.aspx?ID=2153
Decision Maker: Cabinet
Outcome:
Is Key Decision?: No
Is Callable In?: No
Purpose:
Content: Cabinet noted the Tenant Satisfaction Measures survey results which the Regulator of Social Housing use to assess how well social housing landlords were performing. The results were reported to the Regulator and would provide information to tenants and others so that they can compare the performance of their landlord with others and see where their landlord needs to improve. It was stated that work had taken place with the Complaints Team to improve the service and learn from the experiences of residents and tenants. RESOLVED that the associated action plan be approved. Reason This is in accordance with the Council’s Corporate Priority of Housing – a good quality home for everyone
Date of Decision: July 1, 2025