Decision
Analysis
outcome: Members noted a report outlining the Council's performance in handling complaints.
summary: The performance of the Council in dealing with complaints is at stake in the decision.
topline: The Cabinet has noted a report on the Council's performance in handling complaints.
reason_contentious: This issue may be contentious as it reflects on the Council's accountability and transparency.
affected_stakeholders: ["Council members", "Complainants", "Local Government Ombudsman", "Housing Ombudsman"]
contentiousness_score: 5
political_party_relevance: There are no mentions or implications of political parties in the decision.
URL: https://democracy.broxtowe.gov.uk/ieDecisionDetails.aspx?ID=2413
Decision Maker: Cabinet
Outcome:
Is Key Decision?: No
Is Callable In?: No
Purpose: To provide Members with a summary of complaints made against the Council.
Content: Members were provided with a summary of complaints made against the Council and noted a report which outlined the performance of the Council in dealing with complaints, at stage one by the service areas, at stage two by the Complaints and Compliments Officer and at stage three when complaints are referred to the Local Government Ombudsman or Housing Ombudsman..
Date of Decision: July 21, 2026