Decision

The local government authority has decided to engage with the Public Sector Ombudsman for Wales and implement recommendations to improve complaints standards.

Analysis

outcome: Recommendations were approved by the Cabinet.

summary: The decision involves noting the content of the Public Sector Ombudsman for Wales annual letter and taking actions to engage with complaints standards work.

topline: The local government authority has decided to engage with the Public Sector Ombudsman for Wales and implement recommendations to improve complaints standards.

reason_contentious: This issue may be contentious as it involves responding to complaints and potentially implementing changes based on the Ombudsman's recommendations, which could impact various stakeholders.

affected_stakeholders: ["Public Sector Ombudsman for Wales", "Local government authority staff", "Complainants"]

contentiousness_score: 6

political_party_relevance: There are no mentions or implications of political parties or political influence on the decision.

URL: https://democracy.monmouthshire.gov.uk/ieDecisionDetails.aspx?ID=1079

Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Purpose:

Content: 1.     That Cabinet note the content of the Public Sector Ombudsman for Wales (PSOW) annual letter (Appendix 1) and inform the PSOW of their considerations and any proposed actions. The PSOW is aware that due to the scheduling of meetings there would be a delay in responding to them. 2.     That the authority continues to engage with the PSOW complaints standards work, access training for staff and provide the PSOW with complaints data.  We have also fully implemented the Ombudsman’s model complaints policy.

Date of Decision: December 4, 2024